Refund policy

Satisfaction guarantee: PEMB Training Model
For orders shipped to the United States or Canada: if the PEMB Training Model isn’t right for you, email justice@pyriteprinting.com within 30 days of delivery, with your order number, and we’ll tell you where to send it. Please wait for our reply, then ship the complete kit back at your own cost, in any sturdy box. Once all the parts arrive complete and undamaged, we’ll refund the full amount you paid for the model. If parts are missing or damaged, we’ll reduce the refund by the cost of replacing them.

Logo orders
The $75 “New logo setup” and a base printed with your logo are made to order, so they aren’t refundable. If you return a Training Model with your logo on the base, we’ll refund the amount you paid for the model, less the cost of replacing the logo base with a standard one.

Logo setup
The $75 “New logo setup” is charged once for each new or different logo. If you’re charged it twice for the same logo, or on an order whose branded item was removed at checkout, we’ll check the order and refund the extra $75.

Micro Buildings
Micro Buildings are printed to order, often with your logo, so they’re final sale. We don’t accept returns of Micros, but we replace any that are missing or damaged on arrival, as described below.

Orders shipped outside the United States and Canada
The satisfaction guarantee doesn’t apply to these orders. We don’t accept returns or give refunds for them, except for items missing or damaged on arrival, as described under “Damages and issues” below.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For orders delivered in the United States or Canada, we replace missing or arrival-damaged parts and Micros free of charge, including the replacement shipping. We don’t ship replacements outside the United States and Canada.

Refunds
We will notify you once we’ve received and inspected your return, and let you know the amount of your refund. You’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at justice@pyriteprinting.com.

Your legal rights
This policy doesn’t limit any rights you have under the law where you live that can’t be excluded by agreement.